Cancelling or Returning Your Order

Local Orders (W3, W4, W5, W7, W13 & TW8)

If you change your mind about your order, you can cancel it within 14 days of the date you receive it for a full refund, minus a collection fee of £5.

If you cancel your order before the day of delivery you will receive a full refund.

If you wish to cancel or return all or part of your order, please email enquiries@ealingwine.co

We are unable to accept a return in person and it must be collected by us.

Rest of England & Wales

If you change your mind about your order, you can cancel it within 14 days of the date you receive it for a full refund, minus the cost of postage & packaging which will depend on circumstances.

If you cancel your order before the day of delivery you will receive a full refund.

If you wish to cancel or return all or part of your order, please email enquiries@ealingwine.co  and we will arrange for a return label for you to ship back to us. Please use the packaging that your delivery arrived in.

We are unable to accept a return in person and it must be posted back to us.

Faulty Goods

If you find your wine is corked or otherwise faulty, please contact us via email at enquiries@ealingwine.co so we can arrange a suitable solution. We are only able to offer refunds or replacements within 6 months of your purchase and with an accompanying proof of purchase.